What is virgin hair?

Virgin hair is 100% human hair that is completely unprocessed and chemical-free, ensuring the highest quality and natural appearance. Our hair is sourced in Vietnam. 

How long does BTY hair last?

As 100% Human hair, our hair needs to be treated as you would your own hair, with regular washing, treatments, and minimal product use. The bundles should last between 2-3 years.

What is PerfectBlend HD lace?

Our PerfectBlend HD frontals are good quality hair on the latest HD lace. Thin and durable enough to provide a natural seamless hairline for 6-12 months.

Can I dye BTY hair?

Our hair products can be bleached and/or tinted. It's important to treat the hair as you would your own, with proper treatment and care to maintain its quality after colouring.

Is the Blonde Collection Virgin hair?

In order to get blonde hair we have to bleach our virgin bundles to #613 Platinum Blonde which is a chemical process. Whilst we maintain a high standard of quality, blonde hair will be more fragile and easier to break off due to the hair bonds being broken. Platinum Blonde Hair will require daily hydrating of Argan Oil and Washed Weekly with some Hydrating Shampoo and Conditioner. 

How long will it take to receive my hair?

We offer next day delivery and same day collection (London) on all in stock items.

What if I would like to collect?

Hair collection can be done at our Shoreditch branch. You will need to leave a phone number with your order and you will be contacted for a collection time suitable for you. Collection is available Mon-Saturday.

When is the cut off time for next day delivery?

To receive next day delivery, you must order before 4pm (Monday - Friday). Any orders made outside of this time frame will be dispatched the next working day.

What if my item is not in stock?

For items that are custom ordered or not in stock in our Shoreditch store, delivery will take between 5-7 working days delivery.

Can I return my order?

For hygiene reasons, we are unable to accept returns or exchanges on any opened or used hair products. Please ensure you are satisfied with your selection before opening your order.

If you believe your item is defective or incorrect, please contact us within 7 days of receiving your package at hello@destinationbty.com. We will review your claim and, where appropriate, arrange a replacement or exchange at no extra cost.

Unopened/Unused Returns

In accordance with UK consumer law, customers have the right to return unopened and unused items within 14 days of receipt.
To be eligible for a return:

• The item must be in its original packaging, unopened, and in the same condition you received it.
• You must contact us within 14 days of delivery to request a return.
• Once your return is approved, you will receive instructions on how to send the item back.

Please note: Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

Once your return is received and inspected, we will process your refund to the original payment method. Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

Important

Refunds processed via Klarna or Clearpay are subject to a 5% deduction to cover non-refundable payment processing fees charged by those services.

Refunds will not be issued for any products that are opened, used, or returned outside the 14-day return window.